Your Privacy
Privacy Policy
1. What information do we collect?
Personal information you disclose to us We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: • Names • Phone numbers • Email addresses • Contact preferences • Contact or authentication data • Job titles Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: financial data. Payment Data. We may collect data necessary through third party payment partners to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice at stripe.com/privacy. They will be solely responsible for the use and access of the data you provide to them when making payment. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. Information automatically collected Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes: Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings). Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
2. How do we process your information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including to: • Facilitate account creation and authentication and otherwise manage user accounts. • Deliver and facilitate delivery of services to the user. • Respond to user inquiries and offer support. • Send administrative information to you, such as changes to our terms and policies. • Fulfill and manage your orders, payments, returns, and exchanges. • Request feedback about your use of our Services. • Send you marketing and promotional communications, in accordance with your preferences — you can opt out at any time. • Deliver targeted advertising tailored to your interests, location, and more. • Post testimonials on our Services, which may contain personal information. • Protect our Services, including fraud monitoring and prevention. • Evaluate and improve our Services, products, marketing, and your experience, and identify usage trends. • Comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
3. When and with whom do we share your personal information?
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third parties who perform services for us or on our behalf. We have contracts in place designed to safeguard your personal information — they cannot use it beyond our instructions, will not share it with other organizations, and commit to protecting and retaining it only for the period we instruct. The categories of third parties we may share personal information with include: • Payment Processors • Data Analytics Services • Data Storage Service Providers • Website Hosting Service Providers • Communication & Collaboration Tools • Finance & Accounting Tools We may also share your information in these situations: • Business Transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business. • Affiliates. With our parent company, subsidiaries, joint venture partners, or other companies under common control, who will be required to honor this Privacy Notice. • Business Partners. To offer you certain products, services, or promotions.
4. Do we use cookies and other tracking technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain security, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements tailored to your interests, or to send abandoned shopping cart reminders. To the extent these tracking technologies are deemed a "sale"/"sharing" under applicable US state laws, you can opt out as described in "Do United States Residents Have Specific Privacy Rights?" below. Google Analytics. We may share your information with Google Analytics to track and analyze use of the Services, including Google Display Network Impressions Reporting and Google Analytics Demographics and Interests Reporting. To opt out, visit tools.google.com/dlpage/gaoptout. See the Google Privacy & Terms page for more. For full detail on the categories of cookies we use and how to manage your preferences, see our Cookie Policy.
5. How long do we keep your information?
We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us to keep your personal information for longer than twelve (12) months past the termination of your account. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or, if that is not possible (for example, because it is stored in backup archives), securely store and isolate it from further processing until deletion is possible.
6. How do we keep your information safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect your personal information. However, no electronic transmission or storage technology can be guaranteed 100% secure, so we cannot promise that unauthorized third parties will never defeat our security. Transmission of personal information to and from our Services is at your own risk; you should only access the Services within a secure environment.
7. Do we collect information from minors?
By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.
8. What are your privacy rights?
Withdrawing your consent. If we rely on your consent to process your personal information, you have the right to withdraw it at any time by contacting us. This will not affect the lawfulness of processing before withdrawal. Opting out of marketing. You can unsubscribe at any time via the link in our emails, or by contacting us. We may still send service-related, non-marketing messages. Account information. To review, change, or terminate your account, you can: Contact us using the contact information provided. Send an email to [email protected] Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements unless you specifically request that we delete all of your data. Please allow 30 days to delete. Cookies and similar technologies. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
9. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate to signal your preference not to have your online activity monitored. No uniform technology standard for DNT signals has been finalized, so we do not currently respond to DNT signals. If a standard is adopted that we must follow, we will inform you in a revised Privacy Notice. California law requires us to disclose that, because there is not yet an industry or legal standard for recognizing DNT signals, we do not respond to them at this time.
10. Do United States residents have specific privacy rights?
If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have rights to access, correct, obtain a copy of, or delete your personal information, and to withdraw consent, subject to certain limitations. We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories to third parties for a business or commercial purpose in that period: Identifiers; Personal information as defined in the California Customer Records law; Commercial information; Internet or electronic network activity; Geolocation data; and Sensitive personal information. Your rights under certain US state data protection laws include, subject to legal limitations: • Right to know whether we are processing your personal data • Right to access your personal data • Right to correct inaccuracies in your personal data • Right to request deletion of your personal data • Right to obtain a copy of personal data you previously shared with us • Right to non-discrimination for exercising your rights • Right to opt out of processing used for targeted advertising, sale of personal data, or certain profiling Depending on your state, you may also have the right to obtain a list of categories or specific third parties we have disclosed data to, to correct how your data has been profiled, to limit use of sensitive personal data, and to opt out of collection via voice or facial recognition, among other rights recognized in California, Colorado, Connecticut, Delaware, Florida, Maryland, Minnesota, Oregon, and other states. To exercise these rights, contact us using the details in "How Can You Contact Us About This Notice?" below. You may designate an authorized agent to submit a request on your behalf, subject to proof of authorization. We will verify your identity before acting on any request, and may ask for additional information if we cannot verify it from records already on file. If we decline to act on your request, you may appeal by emailing us; if your appeal is denied, you may complain to your state attorney general.
11. Do we make updates to this notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time. The updated version will be indicated by a revised "Last updated" date. If we make material changes, we may notify you by prominently posting a notice or sending you a direct notification. We encourage you to review this Privacy Notice frequently.
12. How can you contact us about this notice?
If you have questions or comments about this notice, you may contact us by post at: Sanctum Health LLC 330 East 38 Street Apt 36IJ NYC, NY 10016 United States Email: [email protected]
13. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.